When customers face a problem, they typically don’t think about channels or journeys. They simply want to find the information they need as fast as possible. An online manual makes for the perfect resource because it can be accessed from anywhere and at any time. Another advantage of online user manuals is that they can be updated in real-time, ensuring that all users have access to the most up-to-date information. Images and screenshots on web-based user manuals can also show how your product works, making it easy for people to understand how to use it effectively. Besides being environmentally friendly, online manuals requires less effort to read and navigate.
 

At FLE Malaysia, we provide professional services in authoring online user manuals and help guides on your websites to allow you to better serve your customers.